CX / CRM Specialist
Work alongside the CX team on Zendesk and Mekari Qontak deployments for retail, insurance and quick-commerce clients.
- Location
- Jakarta
- Type
- Part time
Our CX practice implements Zendesk and Mekari Qontak for clients running high-volume, multi-channel support — retail groups with dozens of marketplace storefronts, insurers under FSI regulation, and quick-commerce platforms answering in minutes.
The work is a mix of configuration and conversation: mapping how a client currently handles enquiries, designing the ticket flow that replaces it, building it out, and sitting with their agents while they learn it.
Detailed requirements are shared during the first conversation. Send your CV and we will get back to you within a business day.
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