Implemented by Apergu

Zendesk implementation and CX transformation

AI-powered ticketing, messaging and customer service — set up by Apergu.

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AI-powered ticketing

Email, messaging, phone and social in a single place.

With AI automations and simple admin tools, a scalable ticketing system cuts support costs and drives fast results.

Features

Key features

AI agents

Resolve customer conversations across any channel with AI-powered autonomous agents.

Copilot

An AI assistant that helps agents respond faster with suggested replies and knowledge.

Ticketing system

A unified workspace bringing email, messaging, phone and social into one view.

Messaging and live chat

Meet customers where they are with rich, real-time conversations.

Help centre

A self-service knowledge base that reduces ticket volume.

Quality assurance

Monitor and improve service quality across every conversation.

Inside the system

Why Apergu for Zendesk?

Deep ERP and WhatsApp integrations that are specific to the Indonesian market.

We connect Zendesk to NetSuite for 360° customer visibility, integrate Mekari Qontak for the WhatsApp Business API, and configure AI agents trained on your specific business processes.

Amaze WhatsApp Blasting

Amaze your customers with structured, scheduled WhatsApp campaigns

Amaze Blasting streamlines customer campaigns through scheduled WhatsApp messaging, fully integrated with Zendesk. It helps teams reach out proactively, work more efficiently, and stay compliant. Smart scheduling, analytics and admin control boost engagement while protecting your account from suspension risk.

Inside Amaze Blasting

Bring every channel into one inbox

A free assessment: we look at where your conversations land today, and what a unified view would change.

Get Your Zendesk Assessment